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Spanish Languaue Services Synchronicity
SLS (Spanish Language Services) Synchronicity refers to the precise coordination of several services. Interpretation and bilingual case management services may be used independently or in progression. Our expert management of multiple services, our synchronicity of services, achieves case control at the lowest cost. Managing Spanish language cases can be risky when a claimant speaks Spanish only and you are relying on a family member or bilingual coworker to interpret important details relevant to medical recovery and return to work. Your first impulse may be to hire a bilingual nurse case manager to manage and navigate the recovery process. But is the barrier really medical, or is it the fear that the lack of communication will cause things to spin out of control?
SLS Synchronicity will allay any fear. Synchronicity is our mastery of Spanish language services. Our experience and understanding, combined with a criteria based referral system, helps us choose the right service to meet your needs. For example, applied appropriately a telephonic or field interpretation service costs less and achieves accurate communication - and control of the case. Likewise, more expensive, bilingual case management services should be reserved for cases requiring nurse intervention.
Spanish Languaue Service Products
Bilingual Telephonic and Field
Medical Case Management
Bilingual Vocational Case Management
Interpretation and Translation Services
Recorded Statements
Bilingual Telephonic and Field Medical Case Management
Meeting the needs of the growing Hispanic population, our bilingual and bicultural nurses deliver performance driven service, mitigating the risk of potentially costly claims. Based on referral criteria, we make prudent decisions on assignments to circumvent problems and resolve barriers.
Early bilingual telephonic nurse involvement ensures the injured worker follows through with treatment based on an accurate diagnosis. Intervention by the telephonic nurse will ensure the options for return to work are understood and affect swifter outcomes through a more cost effective approach.
On more complex cases, field intervention through task or full management will provide greater influence on the outcome of the claim. Criteria based, referral to field will improve overall management on more complicated or chronic cases.
Bilingual Vocational Case Management
We have an exceptional network of employers with jobs well suited to the Spanish speaker with physical limitations. Our bilingual consultants specialize in creative and effective strategies to return the non-English speaker back to work. Our consultants are often bicultural which bridges cultural differences for a better provision of service.
We specialize in creative and effective strategies to return the non-English speaker back to work.
Criteria for Field Vocational Case Management
- Injured worker will not return to regular duty
- Employer of injury cannot accommodate injured worker or cannot continue to accommodate
Interpretation and Translation Services
Our workers’ compensation knowledge and experience is infused in our interpretation services. Through our proprietary training program our interpreters are certified in medical and workers’ compensation terminology. Whether telephonic or in the field, our interpreters understand workers’ compensation which impacts claims cost.
We provide the right interpretation service for the case, rendering best value and outcome. Referrals are criteria based and selected in liaison with our other Spanish Language Services.
Criteria for Interpretation and Translation Services
Our interpreters take recorded statements as a direct three way or two way communication. Experienced and prompt, we understand the importance of timeliness in the determination of compensability. Transcription is available in English and in Spanish, and we customize the workflow in a way that best serves each customer.